Privacy Policy — Hahn’s Air Specialists
Welcome to Hahn’s Air Specialists. Your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our services, call or text us, or otherwise interact with Hahn’s Air Specialists. By using our services or providing information to us, you agree to the practices described in this policy.
Information We Collect
We collect information you provide directly to us and information collected automatically:
- Contact details (name, email address, phone number, mailing address)
- Service-related details (equipment make/model, service history, home or business address, appointment preferences)
- Payment information (payment card details — processed by third-party payment processors; we do not store full card numbers on our servers)
- Communications (customer service interactions, support requests, text messages, reviews, and survey responses)
- Account credentials (username, password) when you create an account
- Information collected automatically:
- Device and usage information (IP address, browser type, pages visited, referring/exit pages, and device identifiers)
- Analytics and cookies (to improve the site and measure performance)
How We Use Your Information
We use information for purposes including:
- Providing, operating, and improving our services and website
- Scheduling appointments, performing services, processing payments, and sending confirmations or receipts
- Communicating updates, service reminders, warranty information, and support responses
- Personalizing your experience and improving product/service offerings
- Ensuring security, preventing fraud, and complying with legal obligations
- Aggregated and anonymized analysis for business insights
No Sharing for Third-Party Marketing
Hahn’s Air Specialists will not sell, rent, trade, or otherwise share your personal data with third parties for their direct marketing purposes. We will not provide your contact information to third-party marketers for promotional use without your explicit consent.
Sharing with Service Providers and Legal Disclosures
We may share personal information with trusted third parties who provide services on our behalf (e.g., payment processors, cloud hosting, analytics providers, and background check services). These vendors are contractually required to protect your information and use it only to provide services to us. We may also disclose information when required by law, to protect our rights, or to respond to lawful requests by public authorities.
Opt-Out and Text Message Instructions
If you wish to stop receiving promotional or informational messages from us, you may opt out as follows:
- Text messages: Reply STOP, CANCEL, or UNSUBSCRIBE to any text message we send. After opting out, you may still receive messages regarding previously scheduled services or important account notifications.
- Email: Use the unsubscribe link located at the bottom of any marketing email or contact us directly (see Contact Us below).
- Phone calls: Ask the representative to remove you from marketing lists or contact us.
Opt-out requests are processed promptly; please allow a short period for systems to update.
Cookies & Tracking
We use cookies and similar technologies to enhance and personalize your experience, support functionality, and gather analytical information. You can control cookie preferences through your browser settings; however, disabling cookies may limit certain website features.
Data Retention & Security
We retain personal information only for as long as necessary to provide services, comply with legal obligations, and resolve disputes. We implement reasonable physical, technical, and administrative measures to protect your information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or port your personal information. To exercise these rights, please contact us (see below). We will respond in accordance with applicable law.
Links to Other Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices of other websites. Review the privacy policies of any linked sites before providing personal information.
Changes to This Policy
We may update this policy occasionally. We will post the effective date and notify you where required by law.
Contact Us
If you have questions, wish to exercise your rights, or want to opt out of communications, please call (843) 683-4242 or reach out to us using our contact form.